Política de reembolso

Refund Policy


Domestic (United States) Returns:
Our policy lasts 30 days from the time of purchase.

International (Non U.S) Returns:

No Returns on International Orders. Sorry, but at this point in time shipping cost are too high to offer returns for orders shipped outside of the United States. We do however offer returns and exchanged if there is an issue that is our fault (wrong size, wrong color, etc.). Please don't hesitate to reach out in this case. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@naturebacks.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturebacks.com and send your item to:
Nature Backs
2175 N Stone Chapel Ln.
Fayetteville, Arkansas 72704

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:
Nature Backs
2175 N. Stone Chapel Ln.
Fayetteville, Arkansas 72704

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.