Frequently Asked Questions (FAQ)

How Can We Help You?

Who Are You? Who Are You?

We're a community of people who love to experience the beauty of nature and all that comes with it. To gaze up at the stars, stare in awe at all the colors of a sunset, or wander into the woods in search of nothing more than an experience is powerful, and we wish for nothing more than to inspire others to take part.

What’s your return policy? What’s your return policy?

Satisfaction Guaranteed for all U.S. orders. We offer exchanges or refunds of your items within 30 days of delivery. Items that appear worn, washed, or damaged will be sent back to the customer. Returns and exchanges exclude international orders.

*No returns or exchanges on Limited Editions*

What is the return/exchange process like? What is the return/exchange process like?

Once the package is received at the office, please allow us up to 2-3 business days for us to fully process your return or exchange!

What are your business hours? What are your business hours?

Our business hours are Monday - Friday 10AM - 5PM Central Time. If you are waiting on a response from our team, please allow up to 24 - 48 business hours and we will assist you asap!

Do you ship internationally and how much does shipping cost? Do you ship internationally and how much does shipping cost?

We do ship internationally! The rates and where we could ship to depends on your specific location. Our best recommendation is to enter in your shipping address at checkout, and if our site allows you to move forward you can view all shipping inquires from that page. We don't allow any returns or exchanges on international orders so we highly encourage you to take your time in selecting your purchase & viewing shipping details. For any other assistance please contact us at info@naturebacks.com

How do I specify an exchange? How do I specify an exchange?

You can email us at info@naturebacks.com using the same email linked with your order, or you can leave a note inside the package! This will make the process faster so you can receive the order asap!

I did not receive a confirmation email/receipt for my order, how can I get it? I did not receive a confirmation email/receipt for my order, how can I get it?

If you entered in your email at checkout, we recommend checking your spam folder first. If you entered in your phone number, then you would have received a confirmation text! Reach out to us at info@naturebacks.com for further assistance!

How Long does it take an order to ship? How Long does it take an order to ship?

Our shipping time is 5-7 business days. Under each product, there is also be a “Shipping” tab where we tell you the day we’ll be shipping out your order if you were to purchase it at that moment. Being a small business, we are always working on shipping out your orders asap.

I had a coupon code but it didn’t get applied to my order, can I still have it go into effect? I had a coupon code but it didn’t get applied to my order, can I still have it go into effect?

If I order the wrong size can I change it? If I order the wrong size can I change it?

Yes. This happens all the time, you don’t even know. Just simply hit us up and we will go and change it for you! Wrong size? We got you! Wrong color? We can change it! Wrong Address? Yuhhh! Cancel your order? Of course, but why would you wanna go and do that? For any of these, hit us up at info@naturebacks.com

What’s the sizing like? What’s the sizing like?

We have two variations of shirts, Comfort Colors, and a line of organic tees and hoodies. They are all unisex sizing, and if anything runs slightly bigger for women's sizing, we usually suggest for you to grab your normal size, knowing that we have an awesome return policy that will get you the right size if that happens. There is also a sizing chart under each product, just hit one of the tabs under each product.

Do your products shrink in the washer/dryer? Do your products shrink in the washer/dryer?

For shirts printed on Comfort Colors, these are preshrunk before arriving to you and do not shrink after washing normally.

Our NB Organic Shirts are very high-quality shirts. That being, they will shrink in the dryer after the first cycle. All shirts are designed to shrink to a true-to-size fit and may seem slightly big before the first wash.

Do we get email confirmation? Tracking? Do we get email confirmation? Tracking?

Better believe it. Once you order, you will be getting an order confirmation email where it displays your order, shipping address, and other information. Once we print your label out to get ready and ship it, you will then receive a Shipping email where your tracking number will be displayed.

What are Flip-Trips? What are Flip-Trips?

It's the best Adventure Inspired product you can have! They're stretchy wristbands that all represent an amazing Adventure that we think you should experience. They have an abstract design of that location on the Band, as well as the name of the location, and are double sided. For example, the Yosemite National Park is one of the crowd favorites. BUT the main thing about Flip-Trips are the two small patches they have on them. One side reads "Adventure Awaits" and this is the side that you wear it on when you first get it, as a reminder for you to go and experience this awesome place. Once you do actually go out and do a hike there or anything, you then get the FLIP your Flip Trip and the patch that once said "Adventure Awaits" now says "Adventured," and you wear it as a memory or “badge of honor” for experiencing this Adventure.

How do I get featured on your Instagram? How do I get featured on your Instagram?

Show us what you got! Send us what you think we should feature at snaps@naturebacks.com

How do I become a Content Creator? How do I become a Content Creator?

Be inspiring. Create content that inspires us to get outside on an Adventure ASAP! Send us your information and tell us why you would be great at info@naturebacks.com

Do you give free stickers out? Do you give free stickers out?

With each order, we include one free sticker for you. We also have them for sale here.

Do you offer wholesale pricing? Do you offer wholesale pricing?

Better believe it. Email us at info@naturebacks.com and let us know what you have in mind. We will get a catalog out to you and get the process moving.

Do y'all do ambassadors or reps to help promote your brand? Do y'all do ambassadors or reps to help promote your brand?

Of course we do! Hit us up at info@naturebacks.com

Are you hiring? Are you hiring?

Yes. Always. Email us why you think you’ll be a good addition to our team and what skills you can bring by filling out this job application https://shop.naturebacks.com/pages/job-application

Best Adventure the Nature Backs squad has been on? Best Adventure the Nature Backs squad has been on?

Anywhere and everywhere. Not one is the best, it's all magical.

My questions aren’t answered on this page. My questions aren’t answered on this page.

No worries hit us up at info@naturebacks.com we'll make sure to answer any questions you may have.